Buying Guide / Terms and Conditions
Buying Guide
Registration
Registration can be accessed from the top main menu of the website, via the Login control panel. Open the registration page and fill out the form there accordingly, then click the "Register" button at the bottom of the form. When entering registration data, it is mandatory to provide real data. In case of successful registration, the website indicates the success of your registration, or in case of missing data, the form remains on the screen and warns you which sections have not been filled in or have been filled in incorrectly. In case of successful registration, the system immediately logs you in to the website, at which point the "Login" panel will display the name under which you logged in.
Entry
In the fields of the Login panel, enter the e-mail address you registered with and the corresponding password, then click the "Login" button next to the fields. After logging in, the content of the panel will automatically change, it will display the name you are logged in with and the option to log out and change your password will also appear.
Logout
To log out of the web store, click the Log Out button in the "Log In" panel! The log out (or sign out) button is only visible in the panel if you have previously logged in.
Forgot password?
If you have forgotten your password, click on the "forgotten password" button on the Login panel and a new page will appear, requesting the e-mail address with which you previously registered in our web store. After entering the e-mail address, click on the Send button, after which, if you are a registered user of our website, you will receive an e-mail containing the further steps necessary to generate a new password. Write down the new password exactly (lowercase and uppercase letters matter), then log in to our website using the new password! You can change the new password as needed (see password change)! In order to ensure the security of your own data, always use difficult-to-guess, secure passwords!
Password change
If you would like to change your password, log in to the web store using the Login panel. After logging in, you will see the "change password" link or button, clicking on which will load a new page. The page will ask for your current password, then the new password twice to avoid any typos. After filling in the fields, click the Change button! If you have filled in the form correctly, after clicking the Change button you will be able to log in to our web store with the newly entered password.
To ensure the security of your data, always use secure passwords that are difficult to guess!
The purchase process
You can compile the contents of your cart by browsing the product catalog on our website. On the detailed data sheet of the selected product, you will find the add to cart button for each purchasable product. After pressing the add to cart button, the selected product is added to the cart, which the website will provide feedback about either in the form of a pop-up message or by displaying the detailed contents of the cart. You can add additional products to your virtual cart and modify the contents of your cart as you wish.
If you have compiled the contents of your cart, click on the "Order" button on the cart page to begin the shopping process!
If you are not yet logged in to our website, you will have the option to log in or register on the page that appears, or depending on your settings, you may also be able to shop without registering. Log in to our website, or choose to register or shop without registering!
In the next step of the purchase process, select the method of receiving the products, i.e. the delivery method, and confirm the payment method! Our store operates on the principle of a web catalog, immediate online payment is not possible. After submitting the order, we will send you a payment request with the price of the product and delivery (if you requested delivery), which will be settled by transferring the money to the bank account on the payment request. The deadline for receiving the payment is 2 business days. As soon as the transfer is received, we will notify you by email about the success of this and send you information about the receipt / delivery of the product.
If the transfer is not received within the payment deadline, the order will be canceled.
The price request also includes the price for the product's pickup and home delivery options. After selecting the pickup / delivery method, click the Next button!
The next screen shows the total value of the cart, the fee for the selected shipping method and their sum, i.e. the total amount to be paid, where you have the opportunity to check the total amount to be paid.
Fill in the billing information in the form that appears, and in the case of delivery, the shipping information and contact information! Please fill in the information accurately and carefully, because we can only fulfill the order if the information is accurate!
You can also enter a message for our staff in the Notes section regarding your order!
Once you have filled in the information, click the "Continue" button!
On the next screen, you have the opportunity to check the ordered products, the delivery and payment method, and the provided data before finalizing the order! If you find an error in the data, go back and correct the incorrect, for example, typo, data!
If you find all the data correct, check the box/boxes indicating acceptance of the Terms and Conditions and other terms and conditions, as well as acceptance of the payment obligation, and click the "Order" button!
In case of a successful order, a page thanking you for the successful purchase will appear on our website, and we will also automatically confirm the purchase by e-mail. If our e-mail confirming the purchase does not reach you within 10-15 minutes, please check whether you have entered your e-mail address correctly on our website and whether our e-mail has accidentally ended up in your spam or promotions folder!
After a successful order, the cart content will be empty. If you have completed your purchase and are logged in to the website, you can log out of the system before leaving the website in the "Login" panel at the top of the page.
We are also happy to answer questions about managing the web store, please contact us!
A SZF
These General Terms and Conditions (hereinafter: GTC) contain the rights and obligations of the www.dekortrezor.hu webshop operated by Márta Bakos (hereinafter: Service Provider) and the Customer purchasing the products of the webshop (hereinafter: Customer).
1. Service Provider data
Name: Marta Bakos
Registered office, place of business and correspondence address (also for complaints): 1185 Budapest, Tapolcsányi u. 25.
Customer service e-mail address: marti@dekortrezor.hu
Phone: 06 20 414 4749
Bank account number: 11600006-00000002-03992412
Website: www.dekortrezor.hu
Customer service can be reached by email, telephone, or post.
2. General provisions, conclusion of the contract
2.1. The scope of these GTC covers the electronic commerce services provided by the Service Provider through its electronic store (hereinafter referred to as the Web Store) operated on the website www.dekortrezor.hu (hereinafter referred to as the Website). Purchases in the Web Store are regulated by Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society, Act V of 2013 (Ptk.) and Government Decree 45/2014. (II.26).
2.2. Purchases in the Online Store are possible by e-mail or by placing an order via the Website, in Hungarian or English, as specified in these GTC.
2.4. The parties do not consider the placing of an order to be a contract. The contract is concluded between the parties upon confirmation of the order. Until the contract is concluded, the order can be modified or cancelled either on the Website or by e-mail. The order and its confirmation are considered a written contract, which is filed by the Service Provider and kept for 5 years.
2.5. If the purchase price of the ordered goods is not received by the Service Provider's account within 2 business days of sending the confirmation, the Service Provider will attempt to contact the Customer by e-mail or telephone to clarify the reason for the non-payment. If contact is unsuccessful or payment is not made despite contact, this shall be deemed a cancellation by the Customer, the Service Provider will cancel the order and send an electronic message (e-mail) to the Customer.
3. Registration
3.1. Registration can be done under the "Registration" menu item on the main page of the Website by providing the following (mandatory) data: e-mail address, chosen password, last name, first name, home address, telephone number (optional), shipping name/company name and shipping address, billing data. Registration becomes valid with the confirmation in the electronic mail sent by the Service Provider to the e-mail address provided by the Customer.
3.2. The Customer is responsible for the correctness and authenticity of the data provided during registration. The Service Provider is not responsible for any delivery delay or other problems or errors attributable to data provided incorrectly and/or inaccurately by the Customer, and the Customer cannot claim compensation in connection with these. The Service Provider is not responsible for any damages resulting from the Customer forgetting their password or if it becomes accessible to a third party for any reason not attributable to the Service Provider. The data provided - including incorrectly provided data - can be modified at any time after logging in under the “My Data” menu item. If the Customer wishes to modify data in connection with an order that has already been placed, they can do so by e-mail until 8:00 a.m. on the business day following the order placement. The Service Provider is not responsible for any resulting late performance.
3.3. The Service Provider guarantees that the data provided by the Customer during registration will not be transferred to third parties, and will not be used for any purpose other than the registration of customer and order data, contracts and invoicing. An exception to the above is the transfer of customer data (delivery name, address, notification phone number) necessary for the performance of the delivery to the shipping company, to which the Customer expressly consents by registering. The Service Provider is entitled to transfer the absolutely necessary personal data to subcontractors used to serve the Customers, with the proviso that the protection of the data is also ensured in the contracts concluded with the subcontractors. The Customer expressly consents to this by registering.
3.4. Inactive registrations will be deleted by the Service Provider 365 days after the last login.
3.5. By registering in the Web Store, the Customer consents to the processing of his/her personal data by the Service Provider. When processing the data provided during registration, the Service Provider acts in accordance with the provisions of Act LXIII of 1992 on the Protection of Personal Data and the Disclosure of Data of Public Interest, which are in force at all times.
4. Subject of the contract
4.1. The subject of the contract is the products offered for sale in the Online Store. The essential properties, characteristics of the products, and instructions for using the products can be found in the description of the specific product. If the Customer needs additional information about any product in the Online Store beyond what is described, he may contact the Service Provider by e-mail.
4.2. The images, photos, and diagrams on the Website are for illustrative purposes only; the actual physical properties of the products (e.g. color) may differ.
4.2. The purchase price of a given product is always the amount indicated next to the product. The purchase price of the products does not include the cost of delivery.
4.3. The Service Provider reserves the right to modify the prices of the products in the Web Store. The modified price becomes effective upon its appearance on the Website/Web Store. If the price modification takes place after the Customer has placed their order, but before the order is confirmed or fulfilled, the Service Provider may only deviate from the price indicated in the Web Store at the time of placing the order in favor of the Customer. If an incorrect price is indicated in the Web Store due to a technical error and the Customer places their order at this incorrect price, the Service Provider is not obliged to fulfill the order at this incorrect price. In such a case, the Service Provider offers to fulfill the order at the real price. If the Customer does not wish to accept the corrected price, he/she has the right to withdraw.
5. The order
5.1. Anyone can visit the Web Store, but only registered customers can place an order (see Section 3 of these GTC). The order becomes valid with the confirmation sent by the Service Provider to the e-mail address provided by the Customer within one business day. If the feedback does not reach the Customer within one business day, the contract shall be deemed not to have been concluded, and the parties shall have no further rights or obligations. The Service Provider shall in all cases send a confirmation of the order by e-mail, which shall include the amount to be paid, the shipping cost, taking into account any discounts, and shall provide information about the expected delivery date. The Service Provider shall send the confirmation e-mail no later than 1 business day after placing the order.
The Service Provider is not liable for any delivery delays or other problems or errors attributable to incorrect and/or inaccurate data provided by the Customer, and the Customer may not claim compensation in connection with these.
Correction of data entry errors - Responsibility for the accuracy of the data provided
During the ordering process, you have the opportunity to modify the data you have entered before finalizing the order (by clicking the back button in the browser, the previous page will open, so the data entered can be corrected even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you have entered is entered accurately, as the product will be invoiced and delivered based on the data you have provided. By placing your order, you acknowledge that the Seller is entitled to charge you for all damages and costs resulting from your incorrect data entry or inaccurate data. The Seller excludes liability for performance based on inaccurate data entry. Please note that the incorrect e-mail address or the full storage space of the mailbox may result in the failure to deliver the confirmation and may prevent the conclusion of the contract.
5.2 Procedure in case of incorrect price
It may happen that – e.g. due to a technical error – an incorrect price is listed on the website. In the event of an incorrect price, we cannot accept the order (your offer) at the incorrect price, and we are not obliged to sell the product at the incorrect price. In the event of an offer at an incorrect price, no contract is concluded between us. If you make an offer at an incorrect price, the system will automatically confirm it, but this does not constitute acceptance of the offer on our part. In the event of an offer (order) by you at an incorrect price, the Seller’s employee will draw your attention to the correct price and may offer to conclude a contract at the correct price. You are not obliged to make an offer at the correct price announced by the Seller instead of the incorrect price and conclude a contract. In this case, no contract is concluded between the parties.
5.3. By placing an order, the Customer declares that he accepts these General Terms and Conditions and acknowledges them as binding on him.
5.4. Order process
Select the Product
By clicking on the product categories on the website, you can select the desired product family, and within it the individual products. By clicking on the individual products, you will find the product photo, article number, description, and price. In case of purchase, you must pay the price listed on the website. The products are marked with an illustrated photo. The accessories and decorative elements shown in the photos are not part of the product, unless they are specifically highlighted in the product description. Please note that we do not assume responsibility for any typos or incorrect data!
Add to cart
After selecting the Product, you can add the product to your cart by clicking the "I need this!" button without incurring any obligation to purchase or pay, as adding it to the cart does not constitute an offer.
We recommend that you add the product to the cart even if you are not sure whether you want to purchase the given product, because this will give you a one-click overview of the products you have selected at that moment, and you can view and compare them on one screen. The contents of the Cart can be freely modified until the order is finalized, products can be removed from the cart as desired, and new products can be added to the cart as desired.
If you add the selected product to the Cart, a separate window will pop up with the text "1 product added to cart" and the product photo. If you do not want to select more products, click the "proceed to checkout" button! If you would like to view the selected product again or add another product to the cart, click the "Continue shopping" button!
View Cart
While using the website, you can check the contents of your cart at any time by clicking on the "web cart" icon at the top of the website. Here you have the option to remove selected products from the cart.
If you do not wish to select additional products and add them to the cart, you can continue shopping by pressing the "continue" button after filling in the address details.
Enter customer details
Before pressing the "continue" button, you must select how you want to pay in the "Select payment method" box. The system will indicate the delivery fee, which you are required to pay when placing an order.
In the "Personal information" and "Shipping information" text boxes, you must enter your full name, address, and phone number. In the "Billing information" text box, you can enter the name and address requested for the invoice.
Order overview
After filling in the above text boxes, you can continue the ordering process by clicking the “continue” button. When you click the “continue” button, you will be taken to the “Order Information” page. Here you can see the amount you have to pay + the shipping fee, you cannot change these data here, unless you click the “reject” button.
Finalizing the order (making a quote)
If you are satisfied that the contents of the shopping cart correspond to the products you wish to order and that your details are correct, you can complete your order by clicking on the “Order” button. The information provided on the website does not constitute an offer to conclude a contract by the Seller. In the case of orders subject to these GTC, you are considered the bidder, and the contract is concluded upon the Seller’s acceptance of the offer you made via the website in accordance with the provisions of these GTC.
By clicking the "Order" button, you accept our general terms and conditions and expressly acknowledge that your offer shall be deemed to have been made and that your statement - if confirmed by the Seller in accordance with these GTC - entails a payment obligation.
Order processing, contract formation
You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours in accordance with these general terms and conditions, you are released from your offer.
You have the option to place your order at any time. The Seller will confirm your offer by e-mail no later than the working day following the submission of your offer. The contract is concluded upon the Seller's acceptance of your offer.
6. Payment terms
6.1. The Service Provider provides the following payment method to the Customer placing the order:
Ø advance bank transfer: the amount specified in the order confirmation sent by the Service Provider must be transferred to the Service Provider's bank account in advance, before the delivery of the ordered product begins (point 1 of these GTC).
6.2. The Service Provider shall always send the invoice/bill regarding the purchase to the Customer together with the ordered products. If several packages are delivered at the same time within the framework of the same order, the Service Provider shall clearly indicate which package the invoice is in.
7. Delivery conditions
7.1. The deadline for delivery of the ordered products is 4 working days from the date of crediting the transferred amount to the Service Provider's bank account.
7.2. In case of placing multiple orders, it is possible to combine orders into one delivery, the delivery of which has not yet begun. The Customer may request the consolidation of orders from the Service Provider by e-mail, indicating the identification number of the affected orders. The identification number of the orders is included in the confirmations sent by the Service Provider. After receiving the request for consolidation, the Service Provider will indicate by e-mail whether it is still possible to consolidate the orders.
7.3. The delivery fee is borne by the Customer, except in cases where the Service Provider specifically indicates this. Delivery is made via the GLS / MPL courier service, if requested by the Customer.
The delivery fee corresponds to the prices listed in the GLS E-package delivery service (based on the size of the package): https://ecomag.hu/hu(modal:kalkulator) / MPL pricing. The delivery fee is listed on the fee request and is part of the total amount to be transferred.
7.4. The order confirmation always includes the gross purchase price of the ordered products, the delivery method, the gross delivery fee and the exact location.
7.5. The Service Provider reserves the right to modify the delivery fees. The modified fee becomes effective upon its publication on the GLS / MPL website. If the fee modification takes place after the Customer has placed the order, but before the order is confirmed or fulfilled, the Service Provider may only deviate from the fee indicated on the GLS / MPL website at the time of placing the order, in the Customer's favor.
7.6. The Service Provider reserves the right to use another carrier, but may deviate from the confirmed delivery fees only to the benefit of the Customer.
8. Right of withdrawal, method and consequences
8.1. Pursuant to Section 20 of Government Decree 45/2014 (II. 26.) on distance contracts, the Customer may withdraw from the contract within fourteen days without giving any reason. The Customer may exercise his right of withdrawal from the date of receipt of the order. The Customer may exercise his right of withdrawal by sending a statement to the Service Provider and simultaneously returning the order in accordance with the provisions of Section 8.4.
8.2. If the Customer exercises his right of withdrawal, the Service Provider is obliged to refund the amount paid by the Customer for the order immediately after receipt of the order in accordance with the provisions of point 8.4, but no later than fourteen days. The Service Provider may withhold the amount to be refunded until the product is returned or until confirmation of the return has been received. The Service Provider is entitled to deduct and retain reasonable administrative costs from the amount to be refunded to the Customer. The amount is refunded by transfer to the bank account provided by the Customer or by post. The Service Provider is not liable for any delay due to an incorrect and/or inaccurate bank account number or postal address provided by the Customer.
8.3. In case of exercising the right of withdrawal, the Customer may return the order to the Service Provider by post or courier service no later than 14 days from the date of notification of withdrawal. In case of exercising the right of withdrawal, the Customer shall bear the costs incurred in connection with the return of the order due to the exercise of the right of withdrawal, the Service Provider shall not bear the costs of return. The return address: Bakos Márta, 1185 Budapest, Tapolcsányi u. 25.
In the event of return, the Service Provider may demand compensation for damage resulting from improper use of the product.
8.4. When exercising the right of withdrawal, the Customer must return the product in its original, undamaged condition, together with the invoice, to the Service Provider's address. The Service Provider is obliged to refund the full purchase price only if the product is returned in good condition (undamaged, with complete contents).
Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination
The consumer may exercise his/her right provided for in Section 20 of Government Decree 45/2014. (II. 26.) by means of a clear declaration to this effect, or by using the present declaration template - which can also be downloaded from the website - and by sending it to the following address: 1185 Budapest, Tapolcsányi u. 25.; marti@dekortrezor.hu.
Sample declaration for withdrawal
Addressee:
Title:
I/we, the undersigned, declare that I/we exercise my/our right of withdrawal/termination with respect to the contract for the sale of the following product(s) or the provision of the following service:
Date of contract conclusion/date of receipt:
Name of consumer(s):
Address of the consumer(s):
Please transfer the purchase price to the following bank account number (fill in if you would like us to refund the purchase price by bank transfer):
Signature of the consumer(s): (only in case of a declaration made on paper)
Date
Validity of the consumer's declaration of withdrawal
The right of withdrawal shall be deemed to have been exercised within the deadline if the consumer sends his/her declaration within the 14 calendar day deadline.
The consumer shall bear the burden of proving that he has exercised his right of withdrawal in accordance with this provision.
The Seller is obliged to confirm the consumer's withdrawal statement on an electronic data medium upon its receipt.
9. Warranty
9.1. The Service Provider is liable for the warranty specified in Sections 6:159-170 of the Civil Code with respect to the products sold in the Web Store.
9.2. The Customer must check the quantity and quality of the delivered products before signing the document confirming receipt. If a problem is detected, the Customer may refuse to accept the product(s) and return them to the Service Provider.
10. Warranty of accessories
This section of the consumer information was prepared pursuant to the authorization of Section 9 (3) of Government Decree 45/2014 (II.26.) and in accordance with Annex 3 to Government Decree 45/2014 (II.26.).
10.1. Warranty of accessories
The Service Provider guarantees that the items delivered correspond to the description and photos on the website regarding their age and condition, and that, to the best of its knowledge, they have no hidden defects.
The web store provides a warranty for the items sold in accordance with the legislation applicable to used furniture in Hungary.
10.2. Product warranty
Product warranty and mandatory guarantee:
The Buyer is not entitled to a product warranty in relation to the Products, given that the Website offers the opportunity to purchase vintage/antique items for which more than two years have passed since the date of manufacture, and the Buyer is only entitled to a product warranty within two years of manufacture.
The Customer is entitled to a mandatory warranty only when purchasing a new product, as only used Products can be purchased on the Website, therefore the law does not provide for a mandatory warranty.
11. Complaints handling and legal remedies
11.1. Complaints handling
The Customer may submit consumer complaints regarding the product or the Service Provider's activities at the following contact details:
By post: 1185 Budapest, Tapolcsányi u. 25.
By phone: +36 20 414 4749
By online message at the website address: www.dekortrezor.hu
By e-mail: marti@dekortrezor.hu
The Customer may submit consumer complaints related to the product or its activities using the contact details set out in Section 11.1.
The consumer may communicate his/her complaint to the business orally or in writing, which concerns the conduct, activity or omission of the business or a person acting in the interest or on behalf of the business directly related to the distribution or sale of the goods to consumers.
The company must immediately examine the oral complaint and remedy it if necessary. If the consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the company must immediately record the complaint and its position on it and, in the case of an oral complaint made in person, hand over a copy of it to the consumer on site. In the case of an oral complaint made by telephone or using other electronic communications services, it must be sent to the consumer within 30 days at the latest - in accordance with the provisions relating to the response to a written complaint - simultaneously with the substantive response. Otherwise, the company must proceed as follows with regard to a written complaint. The company must - unless otherwise provided for in a directly applicable legal act of the European Union - respond to the written complaint in writing and take measures to communicate it within thirty days of its receipt. A shorter deadline may be set by law, and a longer deadline may be set by law. The enterprise must justify its position rejecting the complaint. The enterprise must provide a unique identification number to the verbal complaint submitted by telephone or using an electronic communication service.
The record of the complaint must include the following:
the consumer's name and address,
place, time and method of submitting the complaint,
a detailed description of the consumer's complaint, a list of documents, records and other evidence presented by the consumer,
a statement by the business on its position regarding the consumer's complaint, if immediate investigation of the complaint is possible,
the signature of the person taking the minutes and - with the exception of an oral complaint made by telephone or using other electronic communications services - the consumer,
place and time of recording the minutes,
in the case of a verbal complaint communicated by telephone or using other electronic communications services, the unique identification number of the complaint.
The enterprise is obliged to keep the minutes of the complaint and a copy of the response for five years and to present them to the inspection authorities upon request.
In the event of a complaint being rejected, the business shall inform the consumer in writing of the authority or conciliation body with which the complaint may be initiated, depending on its nature. The information shall also include the seat, telephone and internet contact details and mailing address of the competent authority or conciliation body at the consumer's place of residence or stay. The information shall also include whether the business will use the conciliation body procedure to resolve the consumer dispute.
Complaints are investigated by the Service Provider immediately, but no later than within 30 days. If the Customer does not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, the Service Provider shall immediately record the complaint and its position on it and shall hand over or send a copy of it to the Customer by e-mail.
11.2. Other legal remedies
If a potential consumer dispute between the Service Provider and the Customer is not resolved during negotiations with the Service Provider, the following legal remedies are open to the Customer:
Filing a complaint with the consumer protection authorities. If the consumer notices a violation of his/her consumer rights, he/she has the right to file a complaint with the consumer protection authority competent for his/her place of residence. After assessing the complaint, the authority decides on the conduct of the consumer protection procedure. The first-instance consumer protection authority tasks are performed by the district offices competent for the consumer's place of residence, a list of these can be found here: http://jarasinfo.gov.hu/
Conciliation body. For the purpose of amicable out-of-court settlement of consumer disputes related to the quality, safety of products and the application of product liability rules, as well as the conclusion and performance of the contract, the Customer may initiate proceedings with the conciliation body operating under the professional chamber competent for his/her place of residence.
We inform you that you may file a consumer complaint with us. If we reject your consumer complaint, you are also entitled to contact the Conciliation Board competent for your place of residence or stay: the condition for initiating the procedure of the conciliation board is that the consumer attempts to resolve the dispute directly with the company concerned. The procedure is competent - based on the consumer's request - instead of the competent body, the conciliation board indicated in the consumer's request.
The enterprise is obliged to cooperate in the conciliation board procedure.
Within this framework, businesses are obliged to send a response to the conciliation body's call, and the obligation to appear before the conciliation body ("ensuring the participation of the person authorized to establish a settlement at the hearing") is also recorded as an obligation.
If the registered office or location of the enterprise is not registered in the county of the chamber operating the territorially competent conciliation body, the enterprise's obligation to cooperate extends to offering the possibility of concluding a written settlement in accordance with the consumer's needs.
The conciliation board is responsible for the out-of-court settlement of consumer disputes. The conciliation board is responsible for attempting to reach an agreement between the parties to resolve the consumer dispute; if this fails, it makes a decision on the matter in order to ensure the simple, rapid, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the business, the conciliation board provides advice on the rights and obligations of the consumer.
The conciliation board proceedings are initiated at the request of the consumer. The request must be submitted in writing to the chairman of the conciliation board: the requirement of being in writing may be met by letter, telegram, teletypewriter or fax, or by any other means that allows the recipient to permanently store the data addressed to him for a period appropriate to the purpose of the data and to display the stored data in an unchanged form and content.
The application must include:
the consumer's name, place of residence or place of stay,
the name, registered office or relevant premises of the company involved in the consumer dispute,
if the consumer requests the designation of the body requested instead of the competent conciliation body,
a brief description of the consumer's position, the facts supporting it and their evidence,
a statement from the consumer that the consumer has attempted to resolve the dispute directly with the business concerned
the consumer's statement that no other conciliation body has initiated proceedings in the case, no mediation proceedings have been initiated, no claim has been filed or a request for the issuance of a payment order has been submitted,
a motion for the board's decision,
the consumer's signature.
The application must be accompanied by the document or its copy (extract) the content of which the consumer refers to as evidence, in particular the written statement of the enterprise rejecting the complaint, or, failing that, other written evidence available to the consumer about the attempt at the required negotiation.
If the consumer acts through an authorized representative, the authorization must be attached to the application.
More information about the Conciliation Boards is available here: http://www.bekeltetes.hu
More information about the territorially competent Conciliation Bodies is available here: http://www.bekeltetes.hu/index.php?id=testuletek
Court proceedings. The customer is entitled to enforce his claim arising from a consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
12. Miscellaneous provisions
12.1. When using the Website and Web Store operated by the Service Provider, the Customer is responsible for ensuring the security of his or her own computer and data. The Service Provider is not liable in any way for any damage or loss of data that occurs during use.
12.2. The Service Provider is entitled to unilaterally amend these General Terms and Conditions at any time. The amendments shall enter into force upon their publication on the Website. If the amendment takes place after the Customer has placed an order, but before the order is confirmed or fulfilled, the Service Provider may only deviate from the General Terms and Conditions indicated on the Website at the time of placing the order to the benefit of the Customer.
12.3. In matters not regulated in these General Terms and Conditions, the provisions of Act V of 2013 on the Civil Code and other relevant legislation shall apply. The Parties declare that they primarily intend to proceed amicably in the event of any disputes arising from their contractual relationship.
Budapest, October 2025